|
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Terms of reference or instructions may include: | date and location of loss (local or remote)estimate of lossinstructions for investigating loss/damage/injuryinsurer's referencename of insured and initial contactnegotiating settlements date of receipt of instructionsother parties involvedperiod of insurancepolicy coverpolicy numbertype. |
Terms of reference or instructions may be: | electronicverbalwritten. |
Relevant parties may include: | broker or agentclientconsultantsgovernment or statutory authoritiesinsuredinsurerlegal or other practitionersmanufacturersmedicalmortgageeprincipalsubcontractorsuppliersthird partytrustee. |
Client or organisation policy and legislative guidelines may include: | Australasian Institute of Chartered Loss Adjusters (AICLA) Charter of Objects and Professional Conductclaimsclericalcodes of practicecomplaints and dispute resolution proceduresinformation technology and administrative systemslossloss recoverypolicies and procedures in relation to risks. |
Investigative activities include: | consultationcredit and character checksdesktop and other research financialforensic, mechanical, electrical, metallurgical, chemical and other testsinterviewslegal proceduresphysical examinationssurveyingsurveysvaluations. |
Relevant legislation may include: | building or constructionConsumer Credit Codecontracts lawenvironmentalhazardous materialsindustry codes of practiceInsurance Agents and Brokers ActInsurance Contracts Actmotor vehicleoccupational health and safety (OHS)Privacy Actsecrecy lawsTrade Practices Act. |
Means of preserving evidence may include: | documentationelectronicforensic, medical, mechanical, chemical and other meansphotographicphysical. |
Appropriate authorities may include: | fire servicesindustry and professional associationslocal governmentsmedical and legal professionalspolicestatutory authoritiesunions and union representatives. |
Methods to clarify conflicting evidence or information include: | consultationcredit and character checksdesktop and other researchfinancialforensic, mechanical, electrical, metallurgical, chemical and other testsinterviewslegal proceduresphysical examinationssurveyingsurveysvaluations. |
Documentation may include: | interview recordslegal, government, professional, other documentsmeeting notesminutesofficial, general, other correspondencereasons for adopting/incorporating certain evidence/information preferred over other evidence/informationrecords of telephone conversationsreference to all evidence/information consideredreports from others such as loss adjusters/assessors/ insurers/medical providers and othersthe basis on which the decision was determinedtime sheets. |
Specialist assistance may include: | accountantsarboristsarchitectsbuilding consultantschemistsconsultantsengineersforensichydrologistsjewellerslegalmedicalmetallurgistsmeteorologistsprivate and other investigatorsquantity and other surveyorsvaluers. |